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This privacy policy explains how OpenRoad Auto Group Limited (OpenRoad)
collects, uses, and discloses personal information about its customers
and other individuals, and provides other information regarding our
policies and practices regarding collection, use, storage, and
disclosure and personal information.
What personal information does OpenRoad collect?
The
types of personal information we collect will depend on the type of
product or service purchased by you. Generally, we keep a record of one
or more of the following types of information:
o Information
that identifies you, such as your name, address, email address,
occupation, telephone and facsimile numbers, drivers license, date of
birth, Social Insurance Number, language preference and other
information provided by you and people nominated by you
o Finance and credit information about you and/or other members of your family if you apply for finance or lease
o Information about what is being insured including health and income information
o Details of your vehicle and its service history
o
Security information, including video surveillance information, as is
reasonably necessary to ensure the safety and security of our premises
We
do not actively seek to collect sensitive personal information (for
example, health information or information about your racial or ethnic
origin or any criminal record) unless it is necessary for our business
purposes.
Generally, we only collect your personal information
directly from you, unless it is not reasonable or practical for us to
do so. For example, you may authorize us to collect credit information
from a third party, your employer or your landlord. We may also collect
information about you from publicly available sources such as registrar
of companies or land title office. Sometimes, we act as an agent for
others when collecting personal information about you, such as, for our
preferred insurance companies. We advise you when we do this.
How may OpenRoad use your personal information?
We use your personal information to:
o provide products or services to you, including servicing of your vehicle and performance of any warranty related repairs
o respond to requests for information regarding products or services
o enable our various departments to identify and contact you for service reminders, promotional offers, recall notices, etc.
o
fulfill additional purposes that are identified when the personal
information is collected, including purposes identified in application
forms, web pages, or other documents provided to you
How may OpenRoad disclose your personal information?
Sometimes,
the law requires us to give out information about you, such as, a court
if we were ordered to do so under a subpoena. Depending on the product
or service that we provide to you, we may also disclose your personal
information to:
o government agencies in connection with any vehicle purchase, such as for registration purposes
o
any organization which you request us to or any one acting on your
behalf, including your financial advisor, broker, solicitor, or
accountant – unless you tell us not to
o Original Equipment
Manufacturers for warranty and related purposes and to enable them to
send you the materials about their products and services. The Original
Equipment Manufacturers may disclose your information to their
contractors and agents (such as call centre operators, advertising
agencies, direct mail houses, etc.)
o contractors and other
organizations to allow us to offer or provide our services to you and
maintain our relationship with you
o as required or permitted by law, such as to comply with regulatory requirements that govern our business
o to our professional advisors as required from time to time in connection with our business
o fulfill purposes that are identified when the personal information is collected
Consent
Consent
requirements vary depending upon circumstances and upon the type of
personal information that is to be collected, used or disclosed. In
determining whether your consent is required and, if so, which form of
consent is appropriate, we will take into account both the sensitivity
of the personal information at issue and the purposes for which we will
use the information. Consent may be expressed, implied (including
through use of “opt-out” consent where appropriate), or deemed by law.
For example, if you request information about a product and provide us
with your contact information, your consent to use the contact
information to send you product information is implied.
If you
wish to revoke your consent to collection, use, or disclosure of your
personal information, please contact our Chief Privacy Officer, whose
contact information is provided below.
How does OpenRoad protect the security of your personal information?
We
take reasonable steps to protect your personal information from misuse,
loss, unauthorized access, modification or disclosure. For example,
your personal information is stored in secured office premises and in
electronic databases requiring logins and passwords for access.
Information access is restricted to employees whose job purpose
reasonably requires access, and we require all employees to maintain
the confidentiality of personal information.
We use secure
methods to destroy or de-identify any personal information, provided
the information is no longer needed by us for any purpose and provided
the destruction is permitted by law.
Changes to our Privacy Policy
We
may amend this privacy policy from time to time. Where appropriate, we
will notify you in advance of changes to our privacy policy. Also, this
privacy policy may be supplemented or modified by additional terms
between OpenRoad and you.
Access to your personal information
You
may request access to personal information we hold about you. We will
process your request within a reasonable time, usually 30 days unless
more time is needed due to the nature of the request.
There is
no fee for requesting access to your personal information, however we
may charge you reasonable fees for processing your request.
Correction of your personal information
We
strive to ensure that all your personal information collected, used or
disclosed is accurate, complete and up to date as is appropriate in the
circumstances. You must promptly notify us in writing if there are any
changes to your personal information.
If you believe that your
personal information, held by OpenRoad, is incorrect or out of date,
please contact our Chief Privacy Officer, whose contact information is
provided below.
Questions or Complaints
We
will try our best to answer any questions you may have, correct any
error(s) on our part or resolve any complaint that you may have about
our personal information handling practices. If you have any questions
or concerns regarding this privacy policy or our personal information
handling practices, please contact our Chief Privacy Officer, whose
contact information is provided below.
Chief Privacy Officer Contact Details
Chief Privacy Officer
OpenRoad Auto Group Limited
13251 Smallwood Place
Richmond, B.C.
V6V 1W8
Telephone: (604) 273-3233
Facsimile: (604) 232-5323
Email: privacy@openroadcanada.com |
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