OpenRoad Honda in Vancouver Burnaby - formerly Middlegate Honda

OpenRoad Experience

OpenRoad's Climate Goals and Golden Rules represent our philosophy on how we wish to treat customers - both internal and external. Thus, the eleven Climate Goal statements illustrate our commitment to our Associates (internal customers) for a progressive, ethical and fair-minded workplace. Our Golden Rules remind us to always focus on our clients' (external customers) needs.

We believe every Associate is responsible for satisfying the needs of our customers. This is true for all positions and at every level of our organization. As part of our Mission Statement, each of us must "Develop strong, long-term customer relationships." We cannot fulfill this goal without the ongoing support of the company’s most valuable resource – our Associates. It is only through teamwork and collective strength that we can stimulate the kind of quality product and superior service that results in long-term customer satisfaction.

Each and every contact a client has with our company, written or verbal, leaves an impression. Our Climate Goals and Golden Rules help to ensure that each and every moment of contact is a positive one, thus upholding the company’s high standard of quality and service. It is the role of each Associate, regardless of position, to make each moment of customer service outstanding.

Can you imagine working for an organization that constantly strives to fulfill these principles?

Climate Goals

OpenRoad Associates:

Are encouraged to develop and perform to their full potential.
Are recognized and acknowledged individually for their contributions, personal development and length of service.
Are encouraged to express their viewpoints and openly share new ideas.
Lead by example and help each other practice and support the Climate Goals.
Are honest and fair in all dealings with each other, customers and suppliers.
Carry out their responsibilities with the highest degree of care and safety for themselves, co-workers and customers.
Maintain a flexible approach in dealing with changes to staff and operating methods.
Have clear and challenging individual and team goals and are committed to achieving them.
Are involved in decisions that directly affect them and those decisions will be well made and communicated.
Share leadership according to whom is best able to lead.
Are committed to offer productive solutions for any criticism they may have.

Golden Rules

Working in a retail environment can be both exciting and challenging. There are times when the challenges can seem somewhat daunting and we forget to keep our focus on the fact that without our customers, our roles as Associates with the company are meaningless. To this end, our Golden Rules are a helpful reminder to always focus on our clients' needs.